Overview
Our refund and returns policy last 10 days. If 10 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be damaged by manufactory and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at K1designandimages@gmail.com.
Exchanges
We only replace items if they are defective or damaged by manufactory. If you need to exchange it for the same item, send us an email at K1designandimages@gmail.com.
Shipping returns
To return your product, you should send an email to K1designandimages@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your product to reach you may vary.
Need help?
Contact us at K1designandimages@gmail.com for questions related to refunds and returns.